What do most people envision when they think of conflict? Hostility, raised voices, a racing heartbeat. Conflict, however, can be a positive experience, an opportunity to gain a deeper understanding of a situation or person. It can also be the impetus for growth and change. Resolving disagreements is challenging, exciting, and requires creativity. It’s all in the approach.
Participants will emerge from this training with practical strategies and techniques to:
- Effectively communicate,
- Listen actively,
- Handle strong emotions,
- Facilitate resolution in both personal and work life,
- Handle conflicts with enhanced skills and confidence.
This course consists of approximately 5 hours of video-based lectures, plus additional video cases and exercises to enhance your learning.