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Dealing with Difficult Clients

This training session is a part of our 2023 Community Response to Child Abuse Conference. Purchase of this content opens access to all 9 sessions and corresponding continuing education credits.

You may encounter difficult people in your line of work on a frequent or infrequent basis. Rather than identifying specific diagnoses or personality styles, this presentation will discuss common types of difficult people, such as The Bully, People-Pleaser, Victim, and Know-It-All. This presentation will discuss methods of identifying and responding to common types of difficult people. The presenter will then discuss typical responses to conflict, help you identify your own style of conflict, and provide tips on self-awareness and communication skills to implement when attempting to resolve conflict.

Video: Dealing with Difficult Clients

Presented by Shanna Moke