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Dealing With Difficult Clients

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The opinions, statements, conclusions, and recommendations expressed in this session are those of the speakers and do not necessarily reflect the views of the conference hosts.

You may encounter difficult people in your line of work on a frequent or infrequent basis. Rather than identifying specific diagnoses or personality styles, this presentation will discuss common types of difficult people, such as The Bully, People-Pleaser, Victim, and Know-It-All. This presentation will discuss methods of identifying and responding to common types of difficult people. The presenter will then discuss typical responses to conflict, help you identify your own style of conflict, and provide tips on self-awareness and communication skills to implement when attempting to resolve conflict.

Shanna Moke, Parenting Resolution Specialist, Resolutions Counseling & Mediation
Community Response to Child Abuse Conference 2023

Shanna Moke graduated from South Dakota State University with her Bachelor of Science degree in Human Development and Family Studies and holds a Master of Arts degree from St. Mary’s University of Minnesota in Human Development with an emphasis on Custody and Parenting Time. She is a Certified Family Life Educator (CFLE) by the National Council on Family Relations, a Qualified Custody and Parenting Time Mediator, and a Certified Child Custody Evaluator by the Minnesota Association of Custody Resolution Specialists. Ms. Moke completed Parenting Coordination training at Hamline University and is a national and regional member of the Association of Family and Conciliation Courts (AFCC). She has had extensive training and experience in custody work at Hennepin County Family Court Services in Minneapolis, Minnesota prior to beginning private practice in South Dakota in January 2010. Ms. Moke was honored to be a member of the 2021 South Dakota Supreme Court panel regarding the revision of the South Dakota Parenting Guidelines. Ms. Moke provides Mediation, Custody Evaluations/Home Studies, Parenting Coordination, and Co-Parenting Education, and oversees the community supervision and alcohol/drug testing programs at Resolutions Counseling & Mediation.